Conditions of Booking and Rental
Please read carefully the following conditions of rental. Any departure from these conditions will permit the owner or his agent to refuse to allow entry or immediately terminate the tenancy at his discretion. When you receive your confirmation of booking and your trust account receipt for your deposit, please check them carefully and contact the office immediately if there is any discrepancy.
1. Please note that LINEN IS NOT SUPPLIED unless specified. You will need to bring your own sheets, pillowcases, towels, bathmats, facewashers, teatowel, etc. or they can be hired locally directly through our office, or you can order or enquire directly on www.holidayhiring.com.au. Hired linen booked in advance is delivered to the property prior to your arrival.
2. Payments made by cheque are receipted subject to clearance. A $30 fee will be charged for any cheque dishonoured. You cannot pay by cheque on arrival for a booking of less than 5 working days.
3. Long stays: Rent for the full period of a booking up to 8 weeks in duration must be paid before occupancy commences, unless special arrangements have been made. Payment for bookings exceeding 8 weeks may be made as: 8 weeks at commencement and the balance at or before week 5. Bookings for 6 weeks or more will be cleaned during your stay. We will advise you of when this will occur. For your own convenience you can also organise a weekly clean at a minimal expense during long stays.
4. Payment of the balance of rent must be made on or before arrival, and can be accepted by internet banking, credit card, eftpos, cash or cheque. If you choose to pay the balance by credit card, a 0.897% surcharge applies for Visa and Mastercard, and 3.35% for American Express.
5. A security deposit of between $200 and $1000, (dependent of number of guests, type of property, Frequent Stayers status, etc.), may be required upon check-in if a credit card imprint or pre-authorisation is not available. This will be returned to the guest within 7 days after vacating providing all keys are returned at the designated check-out time, no breakages or damage is to be paid for (refer Condition 11), and the property is left in a clean and tidy condition. Guests are expected to remove all their rubbish from the property, and have all dishes washed, dried and put away in the cupboards. A $30 per hour or part thereof fee will be charged for any extra cleaning required. By staying in the accommodation, the guest authorises the agent to deduct this amount from the security deposit or credit card should this payment be required.
6. Keys to the premises are available from the agent only during business hours Monday through Saturday 4pm. A second set of keys is available for a cash deposit of $20. These must be returned to the agent during business hours on the day prior to departure and the deposit will then be refunded. The deposit will be forfeited if the second set of keys is not returned, and you will be liable for the cost of changing the locks.
7. Inspection of units or houses before booking is not permitted under the Terms of our Management Agreements with our Landlords, however photographs of all our properties are available to view in the office as well as here on our website.
8. If keys are to be made available for arrival after hours, full payment must have been made in advance, and identification or receipt must be produced. The tenant should confirm this requirement for after hours arrival during business hours on arrival day or one day before.
9. Tenancy commences at 2pm on the commencement date and ends at 10am on the departure date. Earlier arrivals or late departures for Frequent Stayers members are subject to previous or next occupants' arrival or departure and cleaners' schedules. We have an after hours key return for early departures.
10. The right is reserved by owners to alter *prices, **furniture, equipment or content at any time prior to occupancy without notice or compensation. We act only as agents for the owner.
*Price changes after a booking is made, whilst extremely rare, would be notified in writing with no less than 30 days notice. (Refer Condition 17).
**We will certainly notify you whenever possible of changes to furniture in cases such as changes to bed sizes etc..
11. The tenant is responsible for accidental or intentional breakages, losses or damage to the property. If an insurance claim is made with the prior agreement of the owner, the tenant must pay the applicable excess on the owner's insurance policy. Breakages, damage to or loss of: cutlery, crockery, kitchen utensils, furniture, furnishings, white goods, electronic equipment, television, DVD players, fixtures and fittings, internal walls or carpets must be assessed by the office and paid for at the office of the agent before departure. If an estimate of cost made is later found to be incorrect, an adjustment either way will be made within 30 days.
12. If an item cannot be replaced, a reasonable substitute can be purchased of no less value than the original, if acceptable to the owner. If the lost or broken item is part of a set, and the item cannot be matched, the full set will be required to be replaced.
13. Cars are not to be parked on the premises except in the space provided for the unit or house rented. Visitors’ cars are to be kept outside the premises, or in designated visitors' car spaces where available, and not on grassed areas.
14. The number of persons staying in the premises at any time must not exceed the number of beds supplied.
15. The tenant shall not cause or allow any undue or excessive noise or operate radios, stereos, or television sets at any volume which may cause annoyance to other tenants or neighbours, particularly between 10pm and 8am.
16. Animals of any kind are not permitted on the premises at any time, including visitor’s animals. If an animal is reported to be on the premises your tenancy will be terminated immediately and no refund will be given. You may also be liable for a pest control and/or carpet and/or furniture cleaning and/or cleaning up of the grounds.
17. Any description of the premises given by us is made in good faith. We cannot accept your misinterpretation of the description of the property, and advise that it is your responsibility to ensure that the property is suitable for your needs, eg. in the case of number of stairs, shower over a bath, security screens, etc.. We should be able to answer most of your questions, but we cannot be expected to pre-empt them.
18. A deposit is accepted on the basis that the rental quoted may be increased or the booking cancelled by the owner or agent, provided that at least 1 month’s notice of such increase or cancellation is sent to the tenant at the address or email address last known to the agency. If the change is not acceptable to you, a refund of the deposit in full will be made available in these circumstances, and the agent will make every endeavour to provide similar alternative accommodation.
19. In the event of the tenant, for any reason whatsoever, desiring to cancel the booking, the deposit shall be refunded according to the following criteria:
More than 3 months notice - full refund or transfer to another unit and/or date. Less than 3 month’s notice, if and when the booking has been fully rebooked, full refund or transfer to another unit and/or date. No refund if the unit is not rebooked. In the event of a no-show on commencement day and/or no advice at the close of the business day, there will be no refund and the premises may be re-let for the balance of the period. The owner also reserves the right to seek payment of the balance for the full booking, and may use a court or collection agency for the purpose. Should you wish to cancel a part of your booking then the above cancellation policy will still apply to that portion of the booking and the deposit held will be deemed to be held against the dates cancelled. As unforeseeable events can happen preventing you from travelling, eg. severe weather could cut roads, or airline strikes could affect travel, our office recommends that you take out independent Travel Insurance.
20. Phone, e-mail or fax bookings will be cancelled and released and the unit will be made available for another booking if a deposit is not received within 7 days. For bookings less than 7 days ahead, deposit must be paid within 24 hours. If you have made a payment and not received a confirmation within 2 business days, please contact our office immediately. We cannot be responsible for payments made that cannot be allocated (eg. no reference on bank statement, cheque lost in the mail, etc.).
21. Separate Body Corporate Regulations where applicable to unit premises, must be adhered to at all times.
22. If there is any problem perceived by the tenant on occupation of the premises, the agent should be notified immediately, so that the problem can be rectified as soon as possible for the comfort of the tenant. No subsequent compensation of any kind for a problem not reported to us immediately, will be considered.
23. Misplaced keys or keys locked in a unit incur a call-out fee of $25 cash outside business hours. Alternatively you can call Fort Knox Locksmiths on 5491 5000. PLEASE TAKE CARE WHEN LOCKING THE UNIT. Lost keys must be replaced at the tenant’s cost being an additional charge of $5 per key minimum (security keys normally $50). Magnetic or radio remote door openers lost incur a charge of an additional $100 minimum.
24. No responsibility is taken for tenants personal property left on the premises.
25. Caloundra Holiday Centre reserves the right for their tradespeople or representative to enter the property at any reasonable time to carry out repairs or maintenance work or for any purpose deemed necessary without any notice to the tenant.
27. Taking occupancy in the premises implies the total acceptance of these conditions.
Last revised 25/08/11